ISO 9001:2015
Introduction: ISO 9001 standard holds very singnificant importance now a days in highly competent market industry. The ISO 9001:2015 approved indus- tries stand tall amongst the others and gain trustworthiness and reliabil- ity. This is a basic quality management system that helps an organiza- tion to increase the effectiveness and efficiency with substantial growth.
The principles upon which ISO 9001:2015 is based include:
- Customer focus,
- Leadership,
- Involvement of people,
- Process approach,
- System approach to management,
- Continual imrovement
- Factual approach to decision making,
- Mutually beneficial supplier
Benefits to Organisations:
- Makes it easier to satisfy customer
- Better management control and
- Requiring organizations to continuous
- Fewer problems with failures in service or product
- Better management control and
- Greater employee awareness about
- Marketing tool for sales
- Increased
- Process improvement
- Increased productivity Consistent, repeatable processes
- Allowance is tender
- Improved communication, planning & administration process
- Regional Integration
- facilitate rise of services
- Intgrate with global economy
- Sustainable business
- Technical support for regulation
- Consistency in the delivery of your product service
- develop a professional culture and butter employee moral
- Acheive international quality recognisation
Benefits to Customers:
It assures the consumers that they provide quality products and services. It makes companies stand out from their competitors reassurance to customers that their organisation consider to the needs and expectations of customers and follow complaints and satisfaction of customers as a requirement
Conclusion:
From the above it is quite obvious that ISO certification brings about so many bebefits which vary from one angle to another. To conclude, ISO certification is still a good reference to begin the process of quality improvement no wonder ISO certified service organizations place much emphasis on quality measurement than do non-certified service firms. Therefore, ISO certification can deliver business benefits but ISO certification should be seen as part of an overall continuous improvement process, rather than an end in itself.
